Complaint form

File a complaint

General information

Any individual requiring Le Tournant's services as a user, or any person designated by them if unable to do so themselves, can file a complaint if they wish to express their dissatisfaction and receive explanations or corrections regarding the services they have received or should have received from us and for which they have not obtained a satisfactory response. To do so, you can contact us by filling out our online form. You can also file your complaint with the Service Quality and Complaints Commissioner of the CISSS de la Montérégie-Ouest by contacting them at 450 699-2425 extension 2462 or 1 800 700-0621, or via email at

If you need help or support filing your complaint, you can contact the Centre d'Assistance et d'Accompagnement aux Plaintes (CAAP) de la Montérégie at 450 347-0670 ou au 1 800 263-0670.

For more information on the complaint process, you can consult the Health and Social Services Network Complaint Examination System website at

Contact us


450 371-4090

1 833 371-4090 TOLL-FREE

Privacy Officer

If you have any questions or concerns, wish to exercise your rights, or want to submit a complaint, please contact the Privacy Officer using the information below.

Lydie Elisha, Executive Director and Privacy Officer

414 Rue Salaberry Ouest
Salaberry-de-Valleyfield (Qc)

450 371-2820 450 371-2681 Complaint form